HPE PartSurfer Help and Support
Partsurfer Mobile is a commercial spare parts lookup tool accessible from the Internet. It is designed to help HPE product owners and HP product repair technicians identify part numbers and other part information, primarily for the purpose of servicing and repairing HPE products. Users can search by complete or partial part/product/serial numbers or product names to view part descriptions, diagrams, and component/spare BOM (Bill Of Material). If you are not trained in repairing your product, or are not certain that you know what the exact problem is with your product, we strongly encourage you to first contact HPE technical support to determine the best repair strategy for your HPE product.
- Follow these step-by-step instructions to find an HPE part number and associated information:
1. Select your country or region . . .
Please select your country from the country selection box, before starting your search as some of the information in PartSurfer is tailored to specific geographic areas. If your country isn't listed, select a nearby country, as information will probably be similar. - 2. Identify your HPE product . . .Do not know your part number? You can find it by entering one of the following values from your product's service tag.
- 1. Product name: This is the product name affixed to the front of the device
2. Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
3. Part number/Product number (p/n): This number provides specific information about the product’s hardware components. The part number helps a service technician to determine what components and parts are needed.
4. Warranty period: The number describes the duration of warranty period for the device.
5. Model description (selected models only): This Alphanumeric identifier used to locate documents, drivers and support for the device. - There are four different ways to find your product:
• Enter the serial number from your product in the Quick Search text box. The serial number is found on the back or bottom of your HPE product, and will be in a format such as USE249NJPS
• Enter the part number from your product in the Quick search text box. The part number is found on the back or bottom of your HPE product, and will be in a format such as 103275-002, 301972-A24
• Enter the product number from your product in the Quick search text box. The product number will be in a format such as QU625A. If you can take a moment to find the product number on your product, this will be the most accurate way to locate the information you need
• Search by product name for example your product name HPE StoreEver MSL6480. This search will give you a list of products, which have a similar description.
What is a BOM?
Bill of Material-List of parts that make up a product.
What is a Component BOM?
List of specific parts provided by OEM that make up a specific serial numbered product. These parts are not orderable.
What is a Spare BOM?
Spare part list for a product. These parts are orderable.
What is RoHS?
Restriction of Hazardous Substances-Legal requirement around part and product manufacture.
How can I check my product’s warranty status?
When a product serial number is searched, warranty status is displayed. Additional warranty status for your product (in warranty or out of warranty) can be found at the HPE Support center.
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Bill of Material-List of parts that make up a product.
What is a Component BOM?
List of specific parts provided by OEM that make up a specific serial numbered product. These parts are not orderable.
What is a Spare BOM?
Spare part list for a product. These parts are orderable.
What is RoHS?
Restriction of Hazardous Substances-Legal requirement around part and product manufacture.
How can I check my product’s warranty status?
When a product serial number is searched, warranty status is displayed. Additional warranty status for your product (in warranty or out of warranty) can be found at the HPE Support center.
Windows 7 deep blue 64 bit iso download.
Hewlett Packard Enterprise (HPE) support, help and customer service pages that allow you to track down product details, resolve issues, locate experts. How to change serial number when system board is replaced 10:14 AM Thanks. Yes, I can do that in the BIOS and it saves it fine. For some reason any other utility for online checks (HP Support Advisor and HP Auto Identify) still report the invalid Serial number. The warranty check page allows you to enter serial number information and retrieve warranty status. Check your warranty status - HPE Support Center Check your warranty status.
Hpe Serial Number Search
For partsurfer related queries / Feedback, please send a mail to [email protected] ,
For further assistance with ordering or identifying HPE parts, please visit the HP Enterprise Parts Store.
For further assistance with ordering or identifying HPE parts, please visit the HP Enterprise Parts Store.
I have had this problem a lot, and I was wondering if anyone knows the way to do this. WHAT information do I need to get my warranty lookup for HP(E) Harddrives for proliant servers. so. if you go to this webpage:
http://h20564.www2.hpe.com/hpsc/wc/public/home you can enter 3 pieces of information:
A) Product serial number.B) Product number (this one is only needed if (A) above is not enough). C) Country of purchase.
on the harddrive itself I see about 13 different numbers that could be Serial numbers or Product numbers, and nothing that seem to reflect country. (I have numbered them 1-13 on the screen shot below, please refer to that number if you can help me).
Hpe Serial Number Check
My HDD was purchased from a Norwegian Company, that has its storage/mother company in England, and I know they purchase these all over Europe if not the world.
does anyone has any good way for me to choose what number goes where?
SverreSverre
3 Answers
S/N = Serial Number
P/N = Product Number
So in this case, it's 1 and 8. There is a second product number (4) for some reason, but the one you need is the one with the barcode. The barcode is there so you can quickly scan SN and PN.
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The warranty on HP servers and equipment is tied to the server chassis, which has a 3-year manufacturer warranty.
Basically, if it's inside the server and has an HP part number, it's typically covered.
Hpe Serial Number Repository
There's no need to provide individual hard drive information beyond the Spare Part number to HP support.
But for this particular drive, the standard warranty is 3 years.
ewwhiteewwhiteHpe Serial Number Lookup
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HPE's warranty is mainly link to the server. If additional part is installed in the server,it covers with the server warranty or part warranty, what comes later.
eg. Server has 3 year warranty. User installed a separately purchased HDD after one year, which the hard drive has 3 year warranty. If the disk failed customer has two ways to get the warranty replacement.
1) for the next two years, report the issue to HPE support with the serial number+part number of the server and the spare part number[13] (SPN/replace with HP spare) of the hard drive.
2) after the second year (when the server warranty expires), report the issue to the HPE support with the serial number[11]+part number[12] of the hard drive and the spare part number[13] of the hard drive.
Note: You don't have to remove the hard drive from the bay, to get the spare part number of the hard drive. Its marked on the sticker, pasted on top of the handle of the hard drive. It is the number next to the capacity mark of the sticker. In older servers it has the format of xxxyyy-001 and in newer servers it has the format of xxxyyy. For all the other parts part number has the format of xxxyyy-001
The warranty link https://support.hpe.com/hpsc/wc/public/home only provide the warranty information of the server. Need to select the country of purchased and serial/Part number of the server. Though this is a late answer, this might help some.
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